Shipping is free for all (standard) UK orders.
Shipping is free for CD orders worldwide
Shipping vinyl and other items:Europe Standard — £3 plus £1 for each additional item
International Standard — £3 plus £1 for each additional item
Some larger vinyl items such as box sets, maybe charged at higher shipping rates; these will be indicated at checkout.
Downloads are available in two formats, Mp3 and WAV. Mp3 files are encoded at the maximum possible quality of 320 Kbps Bitrate. WAV downloads are in a lossless, uncompressed format. This means that the file size is much larger, but it is the same quality you would get on a CD.
All vinyl orders will be accompanied by a free download of the release. This will appear automatically in your order.
Please note that we do not offer an exchange service on unwanted items. If you wish to exchange your order, please return the item for a refund, and place an order yourself via Ninjashop for the alternate item. We are happy to refund unwanted items that are returned to us within 21 days.
Please send the items to the address below.
PO Box 4296
Please enclose a note quoting your order number, the items you are returning, and stating that the items are unwanted, and you require a refund.
For the return of high value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.
Incorrect or faulty items
Should you receive any items that you did not order, or that prove to be faulty, you can return them to the following address.
PO Box 4296
Please enclose a note quoting your order number, what you are returning, the nature of the fault, and specifying whether you require the correct item to be sent out, or a refund.
All goods that are returned to Ninjashop are the responsibility of the customer and you may wish to send goods by registered post. We are not liable for goods that do not reach us.
If the damage is limited to standard cases, please contact us via Customer Services with details of the damaged cases and we can send replacements out to you.
If the damage affects the product itself we will replace any faulty item free of charge. Please contact us via Customer Services and we will promptly get back to you. We will require you to return the faulty item(s), but you will be reimbursed for your return postage. Please do not return faulty items to us without contacting us first.